Off the air

10Apr12

I went online to top up my mobile data allowance with my network provider. Their website wasn’t working, but it mentioned that they used Twitter to provide service updates.

I looked on Twitter. No mention of the website outage, but a cheerful tweet saying that their tweeter had gone home for the evening. The Twitter page said that the company were on Facebook.

I looked on Facebook. There were plenty of comments from satisfied and dissatisfied customers, but no mention of the website failure. The final comment was from their Facebook expert, saying that he/she had gone home for the evening and would respond to comments in the morning.

Social notworking?

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